Servaqua Pools

Privacy notice

Last updated November 9, 2026

My Servaqua is a private service app used by Servaqua Pools managers, pool technicians, and customers to manage pool service and related customer care. This notice explains what information the app handles and how it is used.

Information the app handles

Depending on your role and how you use My Servaqua, its service records may include:

Names, email addresses, account roles, and property access assignments.
New-service inquiries, including your name, email address, phone number, service address, and any pool size, gallon estimate, or issues you choose to provide.
Property service addresses, service history, technician visit photos, water readings, checklist results, and service notes.
Repair estimates and recorded approvals or declines, customer questions, concerns, and service preferences.
Invitation and account activity needed to administer access and reduce repeated or abusive login attempts, including an IP address and a hashed email identifier used for rate checks.

How information is used

Servaqua uses this information to plan and record pool service, show customers their assigned property records, document service requests and estimate decisions, and manage user access. Role and property permissions limit which records a manager, technician, or customer account can access.

My Servaqua does not sell this information, use it for advertising, or use Google user data to train generalized AI or machine-learning models.

Google Sheets and Drive

Company service records are stored in Servaqua Pools’ Google Sheets and Google Drive under the Servaquapools account. The app uses the company’s centrally managed Google authorization and narrow, app-specific Drive file access for its service records. Google API information is used only to provide the shared Servaqua service-record features described in this notice.

My Servaqua's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

New-service inquiries

You can send a New Service inquiry without signing in. The details are sent through Servaqua’s email service to servaquapools@gmail.com so the team can contact you about pool service. After the team’s notification is accepted for sending, a confirmation is sent to the email address you provided. A private server record keeps the inquiry and both email statuses so an interrupted submission does not send duplicate messages. Hashed network and email identifiers and submission limits help reduce abuse. Sending an inquiry does not create a customer account or book an appointment.

Private inquiry receipts whose notification to the Servaqua team was accepted for sending are eligible for removal after 90 days. Inquiries whose team notification failed or could not be confirmed remain for follow-up. Copies delivered to Servaqua’s mailbox follow the company’s business record retention practices.

Accounts, security, and invitations

Users sign in to My Servaqua with an app account. Passwords are stored as password hashes in private authentication metadata; passwords are not logged in plaintext. Google authorization secrets and refresh tokens are kept server-side and are not placed in the browser.

When a manager invites someone, the invitation email is sent through Hostinger’s email service to the invited address. It contains a generic invitation link and role information, not a property service address or visit details. The recipient sets their own password when accepting the invitation.

Retention and your requests

Servaqua retains service and account information while it is needed to operate the business, keep active accounts and service history, and meet applicable legal obligations. Retention can vary by record; this notice does not promise a fixed deletion date.

To request access to, correction of, or deletion of information associated with your account, contact service@servaquapools.com. A Servaqua manager will review the request and any applicable recordkeeping obligations.

You can review or revoke Google Account permissions in your Google Account connections, where applicable.

For service or safety emergencies, contact Servaqua directly by your usual phone number. App requests and email notifications are not an emergency response service.